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Gray Line West understands that putting employees first is not just a ‘nice thing to do’ or a ‘mantra’ that wins awards, but is in fact how we are able to deliver world class guest service. In working together, we promote an environment of sharing information among each other and providing greater control to our people, which leads directly to greater job satisfaction.
Gray Line West’s management
style
With our open door policy, you can feel comfortable approaching managers, directors, and executives directly about issues that affect our working environment. It’s not often that you see a closed door at Gray Line West. This accessibility is what really sets Gray Line West management apart from other management teams.
Employee empowerment
We regularly conduct employee opinion and satisfaction surveys, whose results are acted upon. We have employee committees where people have the opportunity to be involved and make a difference. And, we offer regular evaluation reviews where feedback is collected from our employees on operating issues, general concerns, and logistical challenges we can address in the workplace.
The Community Spirit Committee
Gray Line West has a strong sense of community – both internally in terms of making sure you feel part of the company and externally in caring for the communities in which we work. The Community Spirit Committee provides ways to acknowledge employees and to make a difference in the communities we serve through charity work. We have a variety of environmental initiatives and community commitments that have been established over the years.
Promoting communication and transparency
We share information with each other through our Inside Track newsletter, regular staff meetings and updates from Marketing & Communications. There is a great deal of transparency and openness in the company. |
